Ford Mustang Owners Manual: Roadside assistance

Vehicles Sold in the U.S.: Getting Roadside Assistance

To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program.

This program is separate from the New Vehicle Limited Warranty.

The service is available:

• 24 hours a day, seven days a week • for the coverage period listed on the Roadside Assistance Card included in your owner’s manual portfolio.

Roadside assistance will cover:

• a flat tire change with a good spare (except vehicles that have been supplied with a tire inflation kit).

• battery jump start.

• lock-out assistance (key replacement cost is the customer’s responsibility).

• fuel delivery – Independent Service Contractors, if not prohibited by state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters) of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled vehicle. Fuel delivery service is limited to two no-charge occurrences within a 12-month period.

• winch out – available within 100 feet (30.5 meters) of a paved or county maintained road, no recoveries.

• towing – Ford and Lincoln eligible vehicles towed to an authorized dealer within 35 miles (56 kilometers) of the disablement location or to the nearest authorized dealer. If a member requests to be towed to an authorized dealer more than 35 miles (56 kilometers) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 miles (56 kilometers).

Trailers shall be covered up to $200 if the disabled eligible vehicle requires service at the nearest authorized dealer. If the trailer is disabled, but the towing vehicle is operational, the trailer does not qualify for any roadside services.

Vehicles Sold in the U.S.: Using Roadside Assistance

Complete the roadside assistance identification card and place it in your wallet for quick reference. This card is found in the owner’s manual portfolio in the glove compartment.

U.S. Ford vehicle customers who require Roadside Assistance, call 1-800-241-3673.

If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles (56 kilometers). To obtain reimbursement information, U.S. Ford vehicle customers call 1-800-241-3673. Customers will be asked to submit their original receipts.

Vehicles Sold in Canada: Getting Roadside Assistance

Canadian customers who require roadside assistance, call 1–800–665–2006.

Vehicles Sold in Canada: Using Roadside Assistance

For your convenience, you may complete the roadside assistance identification card found in the centerfold of this warranty guide and retain for future reference.

Canadian roadside coverage and benefits may differ from the U.S.

coverage. If you require more information, please refer to the coverage section of your warranty guide, call us in Canada at 1-800-665-2006, or visit our website at www.ford.ca.

    Hazard warning flashers
    The hazard flasher control is located on the center console next to the gearshift lever. Use it when your vehicle is disabled and is creating a safety hazard for other motorists. • Press the fl ...

    Other materials:

    Crankshaft Rear Seal with Retainer Plate
    Engine (Description and Operation) WARNING: Do not operate the engine with the hood open until the fan blade has been first examined for possible cracks and separation. The 4.6L (4V) (281 CID) Cobra engine is a V-8 with the following features: intercooled s ...

    Water Pump
    Supercharger Cooling (Description and Operation) CAUTION: Some vehicle cooling systems are filled with Motorcraft Premium Engine Coolant VC-4-A (in Oregon VC-5, in Canada CXC-10) or equivalent meeting Ford specification ESE-M97B44-A (green color). Others are ...

    Heated windows and mirrors (if equipped)
    Heated Rear Window Note: The vehicle must be running to use this feature. Press the control to clear the rear window of thin ice and fog. Press the control again within 15 minutes to switch it off. It turns off automatically after approximately 15 minute ...