Ford Mustang Owners Manual: Utilizing the mediation or arbitration program (Canada only)

This pertains to vehicles delivered to authorized Canadian dealers.

In those cases, where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation or arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

The CAMVAP program is a straightforward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings.

In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrators award is binding on both you and Ford of Canada.

CAMVAP services are available in all Canadian territories and provinces.

For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685 or visit www.camvap.ca.

    The better business bureau (BBB) auto line program (U.S. Only)
    Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting t ...

    Getting assistance outside the U.S. And Canada
    Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find ...

    Other materials:

    Halfshaft
    Rear Drive Halfshafts (Description and Operation) The rear wheel drive halfshaft system consists of and operates as follows: Halfshafts (4K138) transmit engine torque from the rear axle housing to the rear wheels. Halfshafts rotate at approximately one ...

    Engine (Disassembly)
    Engine       A modular engine is built around four modules: the intake module the cylinder head module (RH) the cylinder head module (LH) the lower engine module While not all repairs can take advantage of the modular conc ...

    Pulley - CII Pump
    Power Steering (Description and Operation) System View Steering System Components - 3.8L Engine   Steering System Components - 4.6L Engine   Steering Gear Mounting   Steering Gear   Power Steering Pump - CII Power Steering ...